AussieCustomGifts.com User Agreement and Terms of Service

The following Terms and conditions of Service contain the terms and conditions that govern your use of the AussieCustomGifts.com Service. These Terms of Service describe your rights and responsibilities. AussieCustomGifts.com Services are provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account. Use of the AussieCustomGifts.com web site service constitutes acceptance of these Terms of Service. Please read them carefully.

After clicking on the "Submit" button and completing the registration process, you are stating that you are eligible for an account and you agree to be bound by all of these terms and conditions of the service ("TOS").

AussieCustomGifts.com reserves the right to add, delete and/or modify any of the terms and conditions contained in this terms and conditions of service, at any time and in its sole discretion, by posting a change notice or a new agreement on the AussieCustomGifts.com Web Site. If any modification is unacceptable to you, you can only choose not to use the AussieCustomGifts.com website and service. Your continued use of the AussieCustomGifts.com web site will constitute binding acceptance of the changes of the Terms and Conditions of Service.

In order for AussieCustomGifts.com to quickly, efficiently, and professionally serve our customers needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be confirmed to you within minutes and responded to within 24-48 hours or less as long as your order number or the word "AussieCustomGifts.com" is placed in the subject line of your email and it is sent to admin@AussieCustomGifts.com ONLY. Please DO NOT send emails to any other AussieCustomGifts.com email address (unless you are requested) since it will be discarded as SPAM.

(1) The Customer guarantees, warrants, and certifies that it does not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another. The Customer further guarantees, warrants, and certifies that to its knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any trademark, trade name service mark, copyright formerly or currently used by the Customer in connection with the services rendered by the Company. The Customer shall indemnify, defend, and hold harmless the Company from and against any and all liabilities, costs or expenses which the Company might incur arising from or relating to the Customer's infringement upon, or unlawful, wrongful, or improper use of a trademark, trade name, service mark, or copyright owned or claimed by another.

(2) Furthermore, AussieCustomGifts.com shall not be liable for any injury or damage to any person or property whatsoever by reason of, or in any manner growing out of, the Customer's infringement upon, unlawful, wrongful, or improper use of a trademark, trade name, service mark, copyright, owned or claimed by another.

(3) AussieCustomGifts.com reserves the right to decide in its sole discretion whether to reproduce images presented to it in connection with its business as well as the sole discretion to deny the customer the ability to utilize AussieCustomGifts.com website for the sale of their goods.

(4) Customer certifies that he is over the legal age 18 and has the ability to enter into any and all transactions on AussieCustomGifts.com website.

(5) Due to the customized nature of all products sold on our website, cancellations will not be honoured once an order has entered production. All orders are to be fully paid for at the time of production.

(6) Based on the advice of AussieCustomGifts.com production team, alterations to certain aspects of your custom product order such as the merchandise brand, size, colour, print process used, print size, print colour etc., may be required due to limitations caused by available product, available production materials, production equipment capabilities, as well as limitations caused by the quality or type of your submitted design. In this instance you agree that AussieCustomGifts.com will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. AussieCustomGifts.com may re-request that you accept a production alteration one additional time if an alternative method to produce your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

(7) RETURNS and CANCELLATIONS
(7a) AussieCustomGifts.com produces each and every customer order on a personalized basis which allows us to customize the product as well as to offer literally millions of design choices. For this reason, AussieCustomGifts.com is unable to accept returns or exchanges of product due to a customers desire to the change the size, style, colour, art or design of the product that they ordered.

AussieCustomGifts.com's responsibility is to duplicate, to the best of our ability, designs which are submitted even though the design image may be low resolution or may be defective in some way. AussieCustomGifts.com will imprint designs exactly as they are received from the customer and do not accept written requests to alter the design which is submitted with the order. AussieCustomGifts.com is not responsible for and does not accept returns or exchanges due to the design's "look" or "feel." Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product. Products may not be returned if they have been washed or worn.

(7b) CARE
AussieCustomGifts.com is not responsible for fading or other damage which are caused during improper washing or care. The proper care instructions are clearly posted at www.AussieCustomGifts.com and can be easily referred to using the help section.

(7c) SIZING
Our products are sized exactly to industry standards. AussieCustomGifts.com provides detailed sizing charts in various places throughout our web site and is not responsible for incorrect size ordering.

(7d) REFUNDS
AussieCustomGifts.com does not provide cash refunds for product which has been shown to be defective. AussieCustomGifts.com's strict policy is to repair or to re-do any truly defective product and to re-ship it back to the customer at AussieCustomGifts.com expense.

(7e) RETURN AUTHORIZATION NUMBER
AussieCustomGifts.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to admin@AussieCustomGifts.com. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by AussieCustomGifts.com within 30 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: (1) Detailed reason for return (2) Has product been washed or worn? (3) Is the product potentially wearable/usable or a complete loss to you? The email must contain the customer's order number in the subject line.

AussieCustomGifts.com customer service team will reply within 24-48 hours with either further questions or with a Return Authorization number and a return shipping address. All returns must be clearly marked with this number.

Once the product is returned to AussieCustomGifts.com via standard, tracked USPS mail (AussieCustomGifts.com is not responsible for lost returns that are not tracked), AussieCustomGifts.com Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturer’s flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in colour, design, product size, design size or product "look" are not considered defects. A 15% re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of AussieCustomGifts.com.

Restocking Policy does not apply to goods specified to your own custom designs. Although a credit note may be issued at the discretion AussieCustomGifts.com

(7f) CANCELLATIONS
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandise which is used) they cannot be cancelled once production has begun. So please check that your designs are to your satisfaction before you commit!

(8) ORDER PRODUCTION
The production period for custom imprinted product is 1-2 business days or less. On the rare occasion that a product style, colour or size is on back order, production time may be extended by a maximum of 5 business days. Orders produced within this reasonable, stated period are not returnable or refundable since customized product is not re-stockable. Once production is completed, your order will be shipped immediately.

(9) ORDER SHIPPING
Once we received your order, it takes 1-2 business days for production, and the shipping time take about 10 business days for shipment arrival. These shipping times are applicable to orders shipped to the USA, Canada, Europe, Australia and other countries. That means, from the date you order, you can expect the shipment arrival within 8-12 business days. If you still have not received your shipment after 12 business days have elapsed, please allow several days extra, as sometimes shipping delays may be incurred due to increased security processing with international customs.

AussieCustomGifts.com utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by AussieCustomGifts.com. We do not currently offer overnight shipping on a local or worldwide basis. Shipping is available to all countries. AussieCustomGifts.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.

(10) SHIPPING CREDIT
A SHIPPING CREDIT is a product credit which may be applied towards the shipping portion of any FUTURE product purchase during the 6 months which follows its issuance. This credit may only be utilized for one future purchase and cannot be applied towards the product portion of your future order.

(11) ORDER TRACKING
To track your order simply email admin@AussieCustomGifts.com with your inquiry and our shipping department will respond in less than 24 hours via email with your order status. You must include your order number in the subject line of your email inquiry.